FREQUENTLY ASKED QUESTIONS

What is your minimum order?

Our minimum order is 25 T-shirts or 25 Hoodies. You can mix the sizes
and mix men’s and women’s fits provided the fabric color and prints are the same.

What T-shirt brand do you use?

We make our own T-shirts in our own factory, and yes its sweat free.

Can you help with the design?

Yes we offer a 1 hour free design service for customers that have paid a deposit for a production order, all other design is charged at $30 per hour.

What is the turn around time?

From 14 to 45 days depending how customized your order is.

What are your artwork requirements?

We require vector based Adobe Illustrator, PDF or EPS. We can accept JPGs for CMYK printing.

Can I provide a mock-up sketched with lipstick on a tissue?

We would prefer you give us nice clear instructions with every single detail in an A4 PDF file. Most of our staff cannot read English so let’s try to make this simple.

Can I get a discount if I tell you I’m going to order more T-shirts in the future or I promise to recommend your business?

We are a fixed price company. Everybody gets the same price and the same discount depending on the quantity they order. Unlike other garment producers in Bali we are a CV company that pays correct taxes and correct health insurance for our workers. We have 5 different licenses for our factory. Our building is following the correct building regulations of Indonesia. We have insurance for our building and your production in case of fire or earthquake.

Will you charge me for rejects?

In case of rejects, we will remove the rejects from the order. You will have the choice to buy the rejects at a discounted price or reject them totally. If the rejects are only a few garments, we will not replace the goods but will refund you. Unfortunately we cannot totally avoid rejects in every order and you need to be aware of this when ordering T-shirts. It’s advisable to order more than you need.

Can I request a print sample?

Yes you can however we will charge you $20 per screen for quantities less than 25 units. We will then deduct the set up fees from your production order provided you order in less than 6 weeks.

Can you make me a custom style garment?

Yes we can. You will be charged $50 for developing the pattern and the prototype will be charged at 2 times our regular production price. For each size we will require a pattern which will be charged at $5 per size.

Can I pay for a sample once you make it, just in case I change my mind?

A common question but the answer is no. You will have to pay in full prior to us commencing a sample.

Can I cancel my order?

Only if we have not begun the production process.

Can I make changes to my order?

Yes. Provided we have not begun production and depending on what stage we are at with your order.

Can I pay once I receive the product?

Sorry, full payment must be made before we dispatch your order.

What are your payment terms?

A 50% percent deposit must be made prior to production and the remainder before we dispatch the goods.

What are your payment methods?

We prefer bank transfers or cash. We will provide our bank details to you on the invoice/approval form.

Do your prices include delivery?

No our prices do not include delivery. We can provide TNT estimates if you require.

Do you care about your workers?

Yes we are a team. All of our workers are on above award wages and everybody has health insurance for themselves and their family if required. We have a very low turnover in staff. Easytees is a good company to work for.